Effective Date: October 10, 2024

At Glamstone, we value your trust and are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, purchase our products, or engage with us. By accessing our site or purchasing our products, you consent to the practices described in this policy.

1. Information We Collect

We collect both personal and non-personal information to ensure the best experience for you while using our services.

a. Personal Information
We collect personal information when you interact with our website, make purchases, or contact customer support. The types of personal information we collect include:

  • Identity Information: Your full name, username, gender, and date of birth.
  • Contact Information: Your email address, phone number, and mailing address.
  • Financial Information: Payment details, such as your credit/debit card information or Bank account details.
  • Transaction Information: Purchase history, item preferences, and order details (including ring sizes, chain lengths, etc.).
  • Profile Information: Your preferences for products, purchase wish lists, and any reviews or feedback you provide.

b. Non-Personal Information
We automatically collect non-personal data, such as:

  • Device and Technical Information: Your IP address, browser type, operating system, device identifiers, and access times.
  • Browsing Behavior: Pages visited, time spent on site, referral URLs, click-throughs, and search queries.

c. Sensitive Information
We do not intentionally collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health information). However, if you provide such information voluntarily (e.g., in product reviews or feedback), you consent to our processing of that information.

2. How We Use Your Information

We use your personal information for the following purposes:

a. Fulfilling Orders and Providing Services

  • Processing your jewelry orders, including custom or personalized items.
  • Managing and tracking shipments to ensure secure and timely delivery of your high-value items.
  • Processing payments securely through trusted third-party payment processors.

b. Personalization and Customer Experience

  • Tailoring our website content and product offerings to match your preferences and shopping behavior.
  • Offering personalized recommendations for jewelry based on previous purchases or browsing history.
  • Providing size and style recommendations for rings, bracelets, necklaces, etc.

c. Marketing and Promotions

  • Sending you promotional emails, special offers, or notifications about sales, new collections, or exclusive events. You can opt out of marketing communications at any time.
  • Running surveys, contests, and giveaways related to jewelry or fashion.

d. Customer Support

  • Assisting with inquiries, product questions, returns, or warranty claims.
  • Offering post-purchase services such as cleaning, resizing, or appraisals.

e. Legal and Security

  • Verifying your identity to prevent fraud or unauthorized access to your account.
  • Ensuring compliance with legal obligations, such as tax reporting or consumer protection laws.
  • Protecting our site from misuse, hacking, or security breaches.

3. Sharing Your Information

We respect your privacy and will not sell or rent your personal information to third parties. However, we may share your data with trusted partners in the following circumstances:

a. Service Providers
We work with third-party companies to assist in operating our business and website, such as:

  • Shipping Companies: To ensure the secure delivery of high-value items.
  • Payment Processors: To handle credit card or digital payments securely.
  • Email Marketing Services: To send newsletters, promotional materials, and order confirmations.

b. Fraud Prevention and Risk Management
We may share your information with law enforcement or financial institutions to prevent fraud, manage payment disputes, or comply with legal investigations.

c. Business Transfers
In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the new owner, who will continue to protect it as described in this policy.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and improve our services.

a. Types of Cookies We Use

  • Essential Cookies: Required for site functionality, such as remembering your cart items or login status.
  • Analytical Cookies: Used to track website performance, visitor count, and how users interact with our site.
  • Marketing Cookies: Collect information to display targeted ads relevant to your interests, including retargeting ads after you’ve visited our site.

b. Managing Cookies
You can control the use of cookies through your browser settings. However, disabling cookies may limit your access to certain features of our site, including product customization tools or cart management.

5. Data Security

At Glamstone, we prioritize the security of your data, particularly in light of the high-value jewelry items you purchase. We use the following measures to protect your information:

  • Encryption: All personal and financial data is encrypted during transmission using Secure Socket Layer (SSL) technology.
  • Secure Payment Gateways: We only partner with PCI-compliant payment processors to handle credit card transactions.
  • Access Control: Access to personal data is restricted to authorized personnel only, and all employees undergo data protection training.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including retaining order history for customer service and legal purposes. If you request the deletion of your data, we will comply in accordance with applicable laws, unless retention is required for legal obligations (e.g., financial record keeping).

7. Your Rights

As a customer, you have the following rights regarding your personal information:

a. Access and Rectification
You can request access to your personal data or correct any inaccuracies by contacting us or through your online account.

b. Data Portability
You may request a copy of your data in a machine-readable format for your personal use or transfer to another service.

c. Right to Erasure
You can request the deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected, or you withdraw consent.

d. Restriction and Objection
You can ask us to restrict the processing of your data or object to certain types of processing (e.g., direct marketing).

8. Children’s Privacy

Our website and services are intended for individuals over the age of 18. We do not knowingly collect personal information from children under the age of 13. If we discover that we have inadvertently collected such data, we will take steps to delete it immediately.

9. International Data Transfers

If you are accessing our website from outside of India, your data may be transferred to servers located in other countries, including countries that may not have the same data protection laws as your own. By using our services, you consent to the transfer of your data as outlined in this policy.

10. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email:support@glamstone.co.in
Address: 39/A Sir Hariram Goenka Street – 700007 – India

Changes in Policy

1.1 Policy Overview

This policy outlines the terms and conditions regarding changes to our policies, including but not limited to return and refund policies, buyback policies, and image representation policies.

2.1 Right to Modify Policies

Glamstone reserves the right to modify, amend, or update any of our policies at any time without prior notice. These changes may be due to new regulations, business practices, or other reasons deemed necessary by Glamstone.

2.2 Notification of Changes

We will notify you of any significant changes to our policies by posting the updated policies on the Glamstone Platform. It is your responsibility to review these policies periodically to stay informed about any changes.

2.3 Effective Date

Changes to the policies will become effective immediately upon being posted on the Glamstone Platform unless stated otherwise. Continued use of the Glamstone Platform after any changes constitute your acceptance of the new terms.

2.4 Binding Agreement

By using the Glamstone Platform and/or purchasing Products from the Glamstone Platform, you agree to be bound by the terms and conditions of the policies in effect at the time of your use or purchase. If you do not agree with the updated policies, you must cease using the Glamstone Platform.

3.1 Customer Responsibilities

It is your responsibility to ensure that you are aware of the current terms of the policies when making a purchase or using the Glamstone Platform. Glamstone will not be liable for any loss or inconvenience caused by your failure to review updated policies.

4.1 Google reCAPTCHA

We use Google reCAPTCHA to enhance the security of our website and ensure that submissions on our forms are made by real users. This service helps prevent spam and abuse by analyzing user interactions on our site.

As part of this functionality, reCAPTCHA collects and processes information, including the user’s IP address and browser activity. The data collected is subject to Google’s Privacy Policy and Terms of Service.

By using our website and its forms, you acknowledge and agree to the processing of your data by Google in accordance with these policies.

5.1 Contact Information

For any questions or concerns regarding changes to our policies, please contact us at support@glamstone.co.in or at our registered address: 39/A Sir Hariram Goenka Street – 700007 – India.